Head Waiter - The o2 London
London, United Kingdom
£33000.00 P/A
Sports, Venues & Casual
Added 7+ days ago
About the Role

Head Waiter at The o2 London!

33K Basic

Levy perks:

On-going training & development

Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)

Exclusive Benefits & Wellbeing site (Perks at Work)

Entertainment discounts - Up to 55% off cinema tickets

Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)

Travel discounts - Discounts for holiday companies such as TUI and Expedia

Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

  • Meals on duty
  • Travel Loan (after 3 months service)
  • Vodafone discounts
  • Employee Assistance Programme
  • 3 days additional leave, following return from Maternity
  • Day off for Babies first birthday
  • Holiday Purchase scheme
  • Professional subscriptions

Head Waiter ‘Fine Dining Re – Imagined’ – The Residence 02

The Residence at the 02, will be the UK’s most exclusive Members Club at a Music Venue. With uninterrupted views from every seat, and the world's first retractable 'Walkway’ to take our members above the crowd. This will be without doubts a sensational place to work in.

The Residence will be fine dining re – imagined. With show stopping cocktails from one of the 2 main bar areas, theatrical food offerings in our restaurant, all delivered by exceptional people with exceptional service.

The restaurant will be the theatre that mirrors the performances on stage. Re - imagined fine dining means that the food speaks for itself, the theatre comes from the service delivered. Using a variety of dramatic and show stopping elements, the diners will have their senses challenged, and be told a story to go with the dishes delivered.

As a key member of the team, the Head waiter is without doubt one of the most prominent. You will need to be exceptional. Not only from a skills and knowledge perspective, but teamwork, commitment, confidence, and enthusiasm are some of the key traits you will need. The ability to take our guests and the rest of the team on a journey through explaining the story behind the dishes will be key.

Main responsibilities include:


  • You will be the one of the first points of contact for all our guests, offering not only food service with style, but welcoming them to Residence and taking them on a journey through what we have to offer, this will involve taking orders and requests efficiently and accurately and engaging with guests to enhance their experience.
  • Dealing with their requests efficiently and accurately, communicating with kitchen and colleagues to ensure smooth delivery. 
  • Serving food, beverages & accompaniments in line with service standards.
  • Knowledge in pairing wine with menu dishes if requested by a guest.
  • Being able to make knowledgeable recommendations, proactively assisting guests with queries and upsell items to guests.
  • Clearing tables and/or service points in a team environment.
  • Know and can describe food and beverage menus including correct cutlery, crockery and glassware for the menu/beverage items being offered.
  • Assisting with the set up and clear down of your area, ready for the next service.
  • Order taking including use of written orders and/or electronic till and ordering systems.
  • Ensuring all cutlery, crockery and glassware is polished & impeccably clean before use and ensuring all service areas are kept clean, tidy and safe.
  • Escalate any service issues to the appropriate management team member.
  • Comply with all company and unit policies with regards to Health & Safety, Hygiene, Manual Handling and COSHH.
  • Follow responsible alcohol service policies.
  • You must be able to communicate effectively with all our customers, clients, and colleagues. Listen and respond appropriately.
  • Enjoy your work, smile and have fun!
  • Oversee the restaurants operations along the Deputy Residence Manager.
  • Train new members of staff on service and product knowledge and assist the Deputy Residence Manager in team development.
  • Assist the restaurant host with managing bookings best possible.
  • Understands how to upsell and motivate and train the rest of the team to do the same.

Who we are:

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.


Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.


As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.


Website https://levy.co.uk/

LinkedIn  Levy UK

Twitter @Levy_UK 

Instagram @Levy_UK_ Ireland

Facebook @Levy_UK  


Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.

Compass Group UK+I

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London, London, SE10 0DX, United Kingdom
Job Reference: compass/TP/1314155/144364
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