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Customer Service Organisation

More than a job, this is about delivering outstanding service to our residents.

Image of three people sitting on their desks and working on laptops with a garden seen outside the window

What we do

We're the first point of contact for customers and residents in Manchester for accessing key Council services.

We get to know our residents: we hear their stories, experiences and struggles. We’re there for people when they need us, whether it’s paying council tax, reporting an emergency, or getting support from social care experts.

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What we offer

Find out about our staff benefits, culture, and why Manchester City Council is a great place to work.

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Where we work

Our Contact Centre mainly work from home. For those who need or prefer an office setting, our base in Hulme is always available.We also have a Customer Service Centre Reception, who are based in the Town Hall Extension.

They welcome residents who have appointments for essential face-to-face services and accept documents for key Council services.  

Join Our Dynamic Team

If you have a friendly personality, a helpful attitude, and are a good listener, we have a place for you. We offer extensive training, the necessary equipment for both office and remote work, and a supportive environment to help you thrive.

With competitive salaries, great health and wellbeing support, and many opportunities for career development, we ensure you have everything you need to succeed. 

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Edwin - Customer Service Advisor

"Coming from Moss Side and Hulme myself, it was important for me to give something back”

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Rachel - Business Analyst

"As long as you’ve got the skills, it doesn’t matter what your job history is"

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Terry - Customer Service Advisor

"Its a very vital service for the people of Manchester, and its a very enjoyable job"

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Annie - Customer Service Officer

"It’s a great stepping stone, I’ve always wanted to get into social care"

Our Commitment to Development

We believe in investing in our staff, offering training, apprenticeships, and numerous opportunities to develop your skills. Many of our team members have successfully undertaken Customer Service and Business Support NVQs, propelling their careers forward.