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Business Services & Support

Powering Public Services Behind the Scenes

Public services rely on a wide range of skilled professionals working behind the scenes to keep everything running smoothly. From finance and HR to legal, customer service, and administration, these roles are the backbone of local government and public sector organisations across Greater Manchester.

Whether you're supporting frontline teams, managing systems, or helping residents access services, your work makes a real difference every day.

What You’ll Be Doing

Depending on your role, you might be managing correspondence, supporting service users, analysing data, coordinating projects, or ensuring compliance with legal and regulatory frameworks. 

You could be working in a busy office, a contact centre, or behind the scenes in a specialist team - but wherever you are, your work helps deliver efficient, inclusive, and responsive services.


You’ll be part of a collaborative workforce that supports the delivery of vital services across Greater Manchester’s councils, schools, and public sector organisations

Skills & Qualities We Look For

In Greater Manchester, we’re building a future where every learner can thrive. That’s why we value professionals who are:

Roles That Keep Our Services Moving

Essential roles that power our organisations behind the scenes – keeping services efficient, responsive, and ready to deliver.

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    Administration

    Keeping services organised and efficient through essential clerical and coordination support.

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    Audit

    Ensuring transparency and accountability by reviewing processes, finances, and performance.

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    Coroner, Registrar

    Supporting sensitive legal and public records services with professionalism and care.

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    Customer Service

    Being the first point of contact, helping residents access services and get the support they need.

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    Democratic Services

    Enabling local democracy by supporting meetings, decision-making, and elected members.

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    Finance

    Managing budgets, funding, and financial planning to ensure resources are used effectively.

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    Health & Safety

    Protecting staff and the public by promoting safe working environments and practices.

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    HR & Organisation Development

    Supporting recruitment, development, and wellbeing to build strong, capable teams.

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    Information Governance

    Safeguard data and ensure compliance with privacy and information regulations.

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    Legal Services

    Providing expert legal advice and representation to support fair and lawful decision-making.

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    Payroll & Pensions

    Ensuring employees are paid accurately and pensions are managed with care and precision.

  • Illustration of a person holding up a giant sized magnifying glass on a document, highlighting importance of Policy and Research

    Policy & Research

    Shaping future services through evidence-based policy development and analysis.

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    Procurement

    Securing goods and services efficiently and ethically to support public sector delivery.

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    Project Management

    Leading change and innovation by delivering projects that improve services and outcomes.

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    Quality Assurance

    Monitoring and improving service standards to ensure consistent, high-quality delivery.

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    Revenues & Benefits

    Supporting residents by managing council tax, business rates, and benefit services fairly and efficiently.

Ready to build your career in Business Services & Support?