Support Centre Careers
Join our Warner Support Centre Teams
Working With Us
Based in Hemel Hempstead, our One Park Lane Support Centre teams play an important part in keeping our guests delighted. While they’re behind the scenes, they collaborate with various teams and hotel operators to ensure things are kept running smoothly while our guests are provided with the best experience.
Our Support Centre team consists of 250 passionate individuals who all come together under one roof to embrace our One Great Team value from all types of backgrounds such as Finance, Tech, Digital, People, Operations, Performance Marketing and Sales.
Whatever role you have, one thing’s for sure, you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs, but in our eyes, you are too.
Our Teams
Finance
The primary focus of our Finance team is handling budgeting, financial planning, and financial reporting.
Digital
Our Digital team takes care of the entire tech infrastructure at Warner Hotels, from managing IT systems, apps, hardware, and networks.
Marketing
The Marketing team is responsible for promoting our brand, attracting guests, and driving bookings.
Operations
The Operations team plays a crucial role in achieving our goal of expanding the number of Warner hotels and enhancing the guest experience in our existing properties.
Contact Centre
By efficiently managing guest interactions and addressing their needs, our Contact Centre team play a crucial role in building and keeping relationships.
People
The People team takes care of everything related to our employees, starting from finding new talent to handling any issues which may occur.
Revenue
The Revenue management team is tasked with maximising revenue and profitability. They optimise pricing strategies to ensure products and services are competitive.
Content
Our Content team is responsible for developing engaging and relevant content, including TV adverts, videos and photo assets.
Benefits & Wellbeing
Holiday Buy Scheme
Up to 5 additional days
VIP Access to O2
Box
for Music, Comedy and Entertainment events
20% Discount

Across our Bourne Leisure brands & other retailers
Hybrid Working

Work Flexibility
Pension Contribution
Pension match up to 4%
Employee assistance
Well-being support
Life Insurance
x3 your annual salary paid out to your family and dependants
Bonus Scheme
A discretionary bonus is available for all team members
Access to our Bourne Hub
Fantastic discounts across many brands and retailers
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