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Bourne Leisure
Support Centre Careers
Join our Warner Support Centre Teams

Working With Us

Based in Hemel Hempstead, our One Park Lane Support Centre teams play an important part in keeping our guests delighted. While they’re behind the scenes, they collaborate with various teams and hotel operators to ensure things are kept running smoothly while our guests are provided with the best experience.

Our Support Centre team consists of 250 passionate individuals who all come together under one roof to embrace our One Great Team value from all types of backgrounds such as Finance, Tech, Digital, People, Operations, Performance Marketing and Sales.

Whatever role you have, one thing’s for sure, you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs, but in our eyes, you are too.

Our Teams

The primary focus of our Finance team is handling budgeting, financial planning, and financial reporting.
Our Digital team takes care of the entire tech infrastructure at Warner Hotels, from managing IT systems, apps, hardware, and networks.
The Marketing team is responsible for promoting our brand, attracting guests, and driving bookings.
The Operations team plays a crucial role in achieving our goal of expanding the number of Warner hotels and enhancing the guest experience in our existing properties.
Contact Centre
By efficiently managing guest interactions and addressing their needs, our Contact Centre team play a crucial role in building and keeping relationships.
The People team takes care of everything related to our employees, starting from finding new talent to handling any issues which may occur.
The Revenue management team is tasked with maximising revenue and profitability. They optimise pricing strategies to ensure products and services are competitive.
Our Content team is responsible for developing engaging and relevant content, including TV adverts, videos and photo assets.

Benefits & Wellbeing

Holiday Buy Scheme

Up to 5 additional days

VIP Access to O2

for Music, Comedy and Entertainment events

20% Discount

Across our Bourne Leisure brands & other retailers

Hybrid Working

Work Flexibility

Pension Contribution

Pension match up to 4%

Employee assistance

Well-being support

Life Insurance

x3 your annual salary paid out to your family and dependants

Bonus Scheme

A discretionary bonus is available for all team members

Access to our Bourne Hub

Fantastic discounts across many brands and retailers

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